Frequently Asked Questions
Q: Why are your prices so low?
A: We are independent family run business and thus keep our overheads to a minimum allowing us to pass these savings on to our customers.
Q: How safe is shopping on furniture warehouse.co.uk
A: We have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transaction securely.
Q: Will I receive an order confirmation ?
A: Your Official furniture Warehouse order confirmation will be sent to you in the post or e-mail.
Q. Who delivers your furniture?
A. Our premier ‘white glove’ delivery service ensures your furniture is installed with care. Our delivery staff will remove all packaging and, for a small extra cost, can even take away your old furniture.
Q: Do you charge for delivery?
A: No, not within most southern area postal codes.
Q: Where is my order ?
A: If you wish to check the delivery of your order, please e-mail us or call the store direct on 01424 436917 Mon - Fri 9am - 5pm.
Q: Do you price match ?
A: In the unlikely event that you find the same furniture elsewhere at a lower price before your furniture is delivered, we will gladly match the price and refund the difference.
Q: What if my order is late?
A: You will have a estimated delivery time. If it changes we will let you know straight away. While The Furniture Warehouse cannot be liable for any delays which are beyond our control, we will make every effort to keep you informed. If you have any delivery problems please e-mail us or call the store direct 01424 436917 mon - fri 9am - 5 pm.
Q: What Happens on the day of delivery ?
A: You will be contacted in advance to arrange a convenient delivery date and a AM or PM slot. On the delivery day you can call the Store on 01424 436917 to check what place you have on the delivery schedule.
Q: What happens if I am out when you deliver ?
A: As all deliveries have to be signed for, we will be unable to leave your furniture and it will be returned to our distribution centre. We will contact you to arrange a further delivery date. There will be an additional extra delivery charge.
Q: How do I pay for my goods ?
A: We accept all major credit cards and debit cards . Just follow the easy instructions on screen until the process is complete.
Q: Can I order online and collect from the store.
A: Yes, we will advise you when your goods are available for collection.
Q: What to do if my furniture arrives damaged ?
A: It is disappointing for you and to us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:
1. If the furniture is usable, we are happy for you to go ahead and use it.
2. The Furniture Warehouse delivery team will complete an Incident Report Form to record the problem.
3. The Incident Report Form will be returned to the customer service department and assessed for
action.
4. A Furniture Warehouse Technician will contact you and arrange to visit and repair the problem if we cannot resolve the problem on the first visit and parts are required, we will endeavour to source them as quickly as possible.
5. In the event that a repair cannot be made, your statutory rights not affected. We will replace the furniture as quickly as possible.
6. You are welcome to contact us at any time on e-mail or phone 01424 436917 direct mon-fri 9am 5 pm.
Q: What do I do if i have a complaint with an online order ?
A: Our continued success depends entirely on our customers satisfaction with our service, and on the quality and reliability of the products we sell.
Whatever assistance you need, please do not hesitate to e-mail or call the store direct on 01424 436917.
Q: What if I do not like it after its been delivered ?
A: Stock orders.
If your stock order has been conducted only through our website, you have 7 working days from receipt of your furniture in which to advise us in writing that you do not want to keep the goods. After we have acknowledged your request, please do the following to assist.
1. Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. The goods must be returned in their original wrappings.
2. Please make the furniture available for collection within 7 days.
3. We will refund to you all the monies paid by you for the goods, excluding the cost of collecting the goods.
4. Please note we cannot accept the return of the following items:
a. Mattress and Divan Beds.
b. Any partially assembled flat pack furniture.
Special Orders.
We regret we are unable to accept the return of these goods as they have been specially made at your request.